Augmented reality to help you step by step in solving problems

Roche Direct is the augmented reality solution of Roche Diagnostics enabling customers, customer support agents, and field service engineers to interact remotely with each other when dealing with an issue in the laboratory. With Roche Direct you are able to:

  • Share lab issues with Roche technicians in real time

  • Obtain faster resolution to your issues in the lab and reduce instrument downtime

  • Avoid unnecessary steps, it does not require registration or any personal information

Roche direct

Our app for mobile collaboration: connecting customers with support teams & improving service communication at all levels

Get support in three simple steps:

1.Open the app

After reporting your lab issue to Roche, our specialist can help solve your issue with Roche Direct. Open the Roche Direct app on your phone and select Get Service.

2. Connect

Share the service number and connection code with your Roche specialist and they will establish a connection.

3. Get support

Once the connection is established, you will be able to share with your specialist the issue in the lab and receive live guidance with pointers and annotations directly on your screen.

Disclaimer
  • Not every digital product is available in all markets. The use of any third-party app is subject to a separate license agreement with the respective third-party app developer. Roche gives no warranties (express or implied) with regard to any third-party app. Third-party apps might not be available in your country. This website and its content may be accessible worldwide, Roche assumes no liability with regard to the access to the information, which may not be compatible with legislations or regulations in force in your country.
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