Overview

Assist the user’s need, enable users to help themselves and reduce service effort and hotline calls.

User Assistance provides helpful guides and instructional videos about Roche instruments. The content includes information and guidance to assist in the routine operation of Roche instruments.

User Assistance contains all information about the product

  • Routine operation

  • Maintenance

  • Safety

User Assistance allows you to access helpful guides and instructional videos to support routine operation of Roche instruments. The tool is designed to provide easy access to key information.

Two laboratory professionals, a man and a woman, engaging in a conversation while working in a modern laboratory setting.

User Assistance

User Assistance eService provides interactive user documentation and guidance to assist the user in his daily routine operating Roche analyzer instruments beyond traditional online help.

A close-up of a lab technician using a tablet to access the navify digital solutions user interface in a clinical environment.
Features

Benefits of User Assistance

Some of the key features of User Assistance include:

  • Opportunity to browse support content online at your desk or on the go via a tablet or mobile device

  • Videos and trouble-shooting content, offering support in a ‘quick guide’ format

  • Search functionality to help you navigate through the relevant user documentation and find what you want when you need it

  • An intuitive tool, with navigation formatted for tablet and mobile devices

An online self-service portal

  • Videos and animations provide easy-to-follow content and how-to guides

  • Smart search functionality allows you to search for the relevant content by instrument with an auto-complete option to make searching easier

  • Trouble-shooting format allows step-by-step guidance via a decision tree

  • Follow maintenance procedures besides the instrument

Disclaimer
  • Not every digital product is available in all markets. The use of any third-party app is subject to a separate license agreement with the respective third-party app developer. Roche gives no warranties (express or implied) with regard to any third-party app. Third-party apps might not be available in your country. This website and its content may be accessible worldwide, Roche assumes no liability with regard to the access to the information, which may not be compatible with legislations or regulations in force in your country.
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At Roche Diagnostics, we understand the need to go beyond our products and see the bigger picture, creating a world where product and services come together. Roche Service Solutions refers to our service offering and encompasses our full service portfolio. Our total solution package means we can provide you with the personalised mix of products and services you need. Our digital services enable you to quickly connect with us and help make your life more manageable.

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