Building trust through transparent data use
Roche commits to legitimate and ethical data handling, ensuring that all data generated through the use of our products is managed and used responsibly. Through stringent data governance, data residency and data use transparency, we prioritise patient welfare and support advancements in healthcare that build lasting trust.
Roche believes in transparent communication regarding how data is used and processed by our solutions. Contracts with our customers define what and how data is processed and used by Roche. Examples of how Roche may use the data include:
Developing and improving, running, maintaining and securing our best-in-class healthcare solutions.
Maintaining and evolving the quality of our solutions.
Responding to customer requests, inquiries or complaints.
Fulfilling legal and regulatory requirements related to pharmacovigilance obligations.
Tailoring our communication to the needs of our customers and patients, following laws, regulations and established customer contracts.
Processing and completing necessary transactions with efficiency.
Contributing to research and development projects inside and outside of Roche.
Smooth execution of our contractual agreements including invoicing and reporting.
While data is vital for driving healthcare innovation, Roche ensures data handling is conducted responsibly. By adhering to strict data protection principles, we build and maintain the trust of patients, partners and stakeholders in our commitment to privacy.
The European Union Data Act (Regulation 2023/2854) standardises data access and usage across the EU, giving users of connected products and related services control over the data generated by their use of the product.