The eService includes a notifications overview where all your product and safety notifications are listed. You can see the status of each notification, including whether it is new, read, has feedback overdue or if feedback has been submitted. You can see at a glance which notifications require action and if you need to acknowledge a notice, it takes just a few clicks to respond electronically.
Keeping track of the product and safety notices you receive from Roche is essential for patient safety. The Product and Safety Care eService enables the safety representatives for your site to view, manage and respond to notices from one location.
Product and Safety Care better enables your site's safety contacts to keep an accurate record and more easily demonstrate compliance for the laboratory or regulatory bodies, with over a 30% process time reduction in comparison to manual methods.
Search, filter and manage your notices in one location
See at a glance which notifications require action and respond in a few clicks
Keep an accurate record and demonstrate compliance for your laboratory or regulatory bodies
“Having all the notifications for the laboratory in one place is great, I find it useful that it flags new notifications, and responses are easily sent back from the notification itself where required…it makes it much simpler for me to respond and indicate the lab has received important notifications.”