Overview

Gain insights into the status of your order without the need to contact customer services.

This intuitive self-service tool lets you access up-to-the-minute information on the status of your orders, 24 hours a day wherever you are. With full transparency over order and delivery details, from the time it has been processed to the point of delivery by the courier service, Track and Trace lets you easily monitor the progress of your orders, without the need to call customer services. Experience total control and complete confidence with Track and Trace.

Two laboratory professionals wearing white lab coats are engaged in a discussion in a clinical setting.

Track and Trace

Having visibility of when your deliveries are due is essential for your site's planning. No matter what channel you use to place an order, the Track and Trace eService allows you to see at a glance what’s arriving and when.

Features

Track and Trace provides you with the following benefits:

  • View the status of your orders along with courier tracking information

  • Ability to download delivery notes and invoices

  • View all past orders regardless of ordering channel

  • Follow your order every step of the way with status updates from 'order processing' to 'delivery'

  • Access the system anytime, anywhere, at your convenience

Disclaimer
  • Not every digital product is available in all markets. The use of any third-party app is subject to a separate licence agreement with the respective third-party app developer. Roche gives no warranties (express or implied) with regard to any third-party app. Third-party apps might not be available in your country. This website and its content may be accessible worldwide; Roche assumes no liability with regard to the access to the information, which may not be compatible with legislations or regulations in force in your country.
  • MC-IE-03057, MC-IE-02290