Overview

Assist the user’s need, enable users to help themselves and reduce service effort and hotline calls.

User Assistance provides helpful guides and instructional videos about Roche instruments. The content includes information and guidance to assist in the routine operation of Roche instruments.

User Assistance contains all information about the product

  • Routine operation

  • Maintenance

  • Safety

User Assistance allows you to access helpful guides and instructional videos to support routine operation of Roche instruments. The tool is designed to provide easy access to key information.

Two laboratory professionals, a man and a woman, engaging in a conversation while working in a modern laboratory setting.

User Assistance

Through helpful guides and easy-to-follow animations and videos, the User Assistance eService is there to support you with the routine operation and troubleshooting of Roche instruments.

A close-up of a lab technician using a tablet to access the navify digital solutions user interface in a clinical environment.
Features

Benefits of User Assistance

Some of the key features of User Assistance include:

  • Get access to support resources on the routine

    operation of Roche instruments

  • View easy-to-follow troubleshooting guides,

    animations and videos

  • Quickly find important instrument information

    required for compliance and auditing, with a search functionality to find what you want when you need it

  • Navigation is intuitive, as the eService has a smart search functionality and it is formatted for both desktop and mobile devices

User Assistance can be configured to display information only related to instruments you have installed.

This ensures that you have quick access to the most up-to-date information, that is aligned to your laboratory’s regulatory and accreditation requirements.

Disclaimer
  • Not every digital product is available in all markets. The use of any third-party app is subject to a separate licence agreement with the respective third-party app developer. Roche gives no warranties (express or implied) with regard to any third-party app. Third-party apps might not be available in your country. This website and its content may be accessible worldwide; Roche assumes no liability with regard to the access to the information, which may not be compatible with legislations or regulations in force in your country.
  • MC-IE-03063, MC-IE-02291

At Roche Diagnostics, we understand the need to go beyond our products and see the bigger picture, creating a world where product and services come together. Roche Service Solutions refers to our service offering and encompasses our full service portfolio. Our total solution package means we can provide you with the personalised mix of products and services you need. Our digital services enable you to quickly connect with us and help make your life more manageable.

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