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Overview
Explore Roche Diagnostics customer service and support portal
Managing healthcare organisations is complicated. Accessing the tools you need to do it shouldn’t be. More than 160,000 healthcare professionals trust the navify Portal and its digital products and services to simplify and automate the management of their facilities. Let the all-in-one customer service and support portal from Roche help you thrive and open up a universe of products and services.
Increase productivity
Prevention, early detection and faster resolution of issues in the lab.
Simplify your daily operations
Streamline training, maintenance and troubleshooting with powerful tools tailored to your needs.
Get real-time updates
Stay informed with real-time tracking for orders, updates and quality notifications in just a few clicks.
navify® Portal
Streamline your daily operations with the all-in-one customer portal with single entry to digital solutions and services for labs, pharmacies, medical offices and hospitals.
The digital gateway to streamlined management of your healthcare institution
The navify Portal is a secure, centralised access point to Roche and third party digital solutions. It connects healthcare professionals to essential tools, resources and services, streamlining support and simplifying access to Roche’s digital products. Learn how University Hospital Limerick embraced digitalisation.
The navify Portal is designed to support you to deliver the best quality service for your patients
The navify Portal provides you with fast access to a wide range of helpful and time-saving eServices designed to help increase efficiency and reduce costs. The eServices cover a range of areas such as technical support, stock management and training, and are constantly evolving in collaboration with our customers to ensure we are continuing to meet your needs.
Accelerate learning with RDA
Find training with a choice of content, formats and locations on Roche Diagnostics Academy (RDA). Download your certificates to use as evidence of Continued Professional Development (CPD).
Easy access to technical documentation on eLabDoc
Search, filter and download Roche technical documentation and certifications. Get notified of new content, based on your interests, to more easily keep accurate records.
Guided troubleshooting with User Assistance and Roche Direct
Get access to easy-to- follow troubleshooting guides, animations and videos on the routine operation of Roche instruments. Use Roche Direct for remote guided troubleshooting with your specialist.
Resolve technical issues with Online Support
Record all incidents in the laboratory, request support from Roche and track your case progress. Get insights into the types of technical issues occurring.
Monitor your Roche notices with Product and Safety Care
Search, filter and manage your Roche product and safety notices in one location. See at a glance which notifications require action and respond in a few clicks.
Simplify your purchasing experience with Online Ordering
Order reagents and consumables and save time by creating standing orders for automatic delivery on your chosen dates. View the recent order history for your site, across ordering channels.
Track your deliveries with Track and Trace
View upcoming deliveries Keep track of your deliveries from Roche, no matter which channel you use to place an order. Also download invoices and delivery notes at your convenience.
Manage your staff’s permissions with User Management
View and update which staff members have a navify Portal account and the eServices they can access. Manage permissions across single or multiple departments.
Take control with intuitive access management
Simplify administration with powerful tools that put you in charge. Easily manage user access and permissions, ensuring seamless control over who uses your digital products and modules. With intuitive features, streamline your workflow and implement changes instantly, enabling efficient and precise access management for your organisation.
Get more done in less time with time-saving processes
Implement immediate updates to staff access and streamline lab user management with self-service capabilities.
Discover how the navify Portal transformed a customer's experience
With the navify Portal, managing incidents, accessing support and streamlining workflows has become easier at Hospital Universitario 12 de Octubre in Madrid, Spain. This solution could help transform your organisation too.
Frequently asked questions about the navify Portal
If you don’t find answers to your questions here, we’re happy to provide more information and discuss your needs in detail.
What is the navify Portal?
The navify Portal is a centralised customer service portal from Roche Diagnostics that streamlines essential tasks for users. It offers access to a comprehensive suite of eServices covering a range of areas such as technical support, stock management and training, as well as access to other digital products, all in one place.
What types of support can the navify Portal provide?
Within the navify Portal, users can receive a range of support, such as guided assistance for resolving technical issues or access to Roche Diagnostics Academy for training and educational resources, all designed to help optimise operations.
Can the navify Portal help manage inventory and ordering?
Yes, the navify Portal simplifies inventory management with a seamless reordering experience and real-time delivery tracking. This minimises manual errors and provides greater control over supply levels and order status.
How does the navify Portal improve task efficiency?
The navify Portal streamlines various daily tasks by centralising critical functions in one portal. You can manage user permissions, access up-to-date technical documents, receive timely notifications and utilise the digital logbook for end-to-end issue tracking, all in one place.
How do I get access to the navify Portal?
To access the navify Portal, please follow the link below to create an account. If you need support, please contact us at [email protected].
Roche
At Roche Diagnostics, we understand the need to go beyond our products and see the bigger picture, creating a world where product and services come together. Roche Service Solutions refers to our service offering and encompasses our full service portfolio. Our total solution package means we can provide you with the personalised mix of products and services you need. Our digital services enable you to quickly connect with us and help make your life more manageable.
Visit website- Not every digital product is available in all markets. The use of any third-party app is subject to a separate licence agreement with the respective third-party app developer. Roche gives no warranties (express or implied) with regard to any third-party app. Third-party apps might not be available in your country. This website and its content may be accessible worldwide; Roche assumes no liability with regard to the access to the information, which may not be compatible with legislations or regulations in force in your country.
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