Transforming healthcare: Digital lab management at Burjeel Holdings with navify® solutions
Success story
Burjeel Holdings
Healthcare provider in the Gulf Cooperation Council (GCC)
More than 1200 doctors, 13 hospitals, 1600 beds, 69 operation theaters
Serves more than 4.3 million patient visits per year
Laboratory services are operated and managed by coLAB Services, processing more than 10 million tests a year, with a total staff of 250, including clinical and administrative
Digitalization of a multi-site laboratory
Burjeel Holdings selected navify Lab Operations to digitalize laboratory operations across their 13 hospitals. Learn how Roche digital lab management solutions reduced key tasks and turnaround times, helping improve service and satisfaction for physicians and patients.
How to overcome manual and error-prone processes with digital lab management?
Before implementation of navify Lab Operation, legacy procedures at coLAB entailed staff manually completing a number of pre- and post-analytical tasks, which were physically and mentally demanding, required high manpower cost and were error-prone. After sample collection, staff packed all the tubes individually together with the clinical order, then a courier transported the samples to the laboratory.
Upon arrival at the laboratory, a technician checked each specimen one-by-one and documented them in a log sheet. Afterwards, a technician entered the information into the Electronic Medical Record (EMR) to register the sample and print a label for each specimen.
After completing the arrival process, samples were processed using various instruments and methods. Once ready, the results were then reviewed and validated by the laboratory professionals in the Laboratory Information System (LIS). The last step was to generate a report including all the test results, which was shared with physicians.
Before updating their processes, a team from Burjeel Holdings carefully assessed how changes would impact personnel across their system and realized that an advanced digital laboratory manager could be implemented on the existing EMR and LIS systems, avoiding the need for a complex and costly wholesale change of their IT solutions.
Streamlined workflows and enhanced efficiency with navify Lab Operation at coLAB
The coLAB team at Burjeel Holdings selected navify Lab Operation, Roche’s digital lab management solution, that offers seamless integration with existing IT infrastructure and connects different health information systems and – importantly for laboratory personnel – simplicity and ease of use.
navify Lab Operation helped to streamline laboratory information management, providing lab staff with relevant information at all times, with an easy-to-use interface for alerts, required actions and system overview.
Technical results verification could be conducted for sample images, instrument flags, reference ranges, previous test results and more. In addition, navify Lab Operation supports clinical result verification based on rules and criteria, to identify those abnormal test results that required extra attention and automatically release those that met the criteria.
Not only did navify Lab Operation integrate processes from order to result, and from pre-analytics to archiving, but because it is completely browser based, it also allows users at coLAB to access and use the software from any desktop computer.
With its advanced workflow engine and end-to-end process management capabilities, navify Lab Operation enables laboratory staff to accurately trace any sample — to know where it was, where it is, and where it is going — with paperless reports and options for both manual and automatic archiving. It has helped to orchestrate all the lab processes and has enhanced operations in all different types of laboratories from low to high-volume output.
Results
TAT improvement upon change in analytical platform
43%TAT reduction
After implementation of navify Lab Operations, the Burjeel evaluation team determined that overall median TAT for all test types had been reduced, from 7.0 hours pre-implementation, to 4.0 hours post-implementation.
72%sample arrival registration time reduction
After implementation of navify Lab Operations, the Burjeel evaluation team determined that overall median TAT for all test types had been reduced, The automation of pre-analytic tasks resulted in faster sample reception, registration and review procedures. Pre-implementation, sample arrival registration time was on average 31.6 seconds, and post implementation, this time had been reduced to 9.0 seconds on average.
Financial improvements
In addition, Burjeel Holdings observed financial improvements attributed to shortened turnaround time, greater throughput, increased testing volume, staff productivity, and improved patient satisfaction. For example, certain immunoassays that only ran once a day before were now running multiple times per day.
Empowering laboratory excellence and driving sustainable success with navify Lab Operation at coLAB
For Burjeel Holdings, the implementation of navify Lab Operation has been a flagship success — a proof of concept for digitalization of the hospital system.
Building on this momentum and the documented positive results it delivered for hospital staff and patients, plans were developed for navify Lab Operation to be implemented at all Burjeel Holdings hospitals. navify Lab Operation has enhanced the patient experience, enabling physicians to quickly and securely share test results digitally, making it more convenient for patients to consult with physicians regarding their care plan.
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