Young male lab technician standing in a clinical laboratory, wearing a white coat, with shelves of medical supplies and equipment in the background.

Agilus Diagnostics

  • Located in Mumbai, India

  • ISO 15189 and CAP accredited laboratory

  • over 5,000 samples per day

  • more than 12,500 tests per day

The aim was to improve turnaround times, staff utilization, productivity and simplify processes

navify® Lab Operations delivers value by enabling today’s busy laboratories to simplify processes and boost staff efficiency, helping enhance productivity and improve turnaround times.

Male healthcare professional in a white coat and glasses, focused on a computer screen in a modern medical facility.
Situation

Challenge

Like many large and busy laboratories, Agilus Diagnostics experienced ongoing production and efficiency issues related to turnaround times (TAT), staff utilization and overly complex processes.

The laboratory committed to address these issues by implementing navify Lab Operations, a digital process management solution that is integrated with existing IT infrastructure and connects different health information systems, while maintaining simplicity and user-friendliness.1

Female healthcare professional guiding a younger colleague in a laboratory setting, both focused on a computer screen.
Solution

Integrating the entire sample processing journey

With navify Lab Operations, information management becomes effortless. The platform provides laboratory personnel with relevant and real-time information, offering an intuitive interface for alerts, required actions and a comprehensive system overview. It easily integrates the entire sample processing journey, from ordering to result reporting and from pre-analytics to archiving.

Its browser-based software allows simplified access and utilizing the software is as easy as a few clicks from any desktop computer. Furthermore, navify Lab Operations enables laboratory staff to orchestrate more efficient sample management throughout the entire process, from test ordering to paperless result reports. It offers structured options for both manual and automatic archiving, ensuring secure data storage.

Results

Remarkable outcome

43%reduction in time

saving 30 staff-hours per day.

93%TAT goals achieved

due to auto-verification time reduction by 30 minutes.

Results

Implementing navify Lab Operations delivered significant improvements in Agilus Diagnostics’ three target areas: turnaround time (TAT), staff productivity and process simplification.

  • Auto-verification was reduced by 30 minutes for both clinical chemistry and immunoassay testing, overall achieving 93% of TAT goals

  • By decreasing the number of staff required to review results, navify Lab Operations helped reduce review time by 43%, saving 30 staff-hours per day

  • With its digitized workflow, navify Lab Operations eliminated hundreds of paper-based logs per month, reducing administrative tasks associated with record-keeping and improving data integrity

Finally, introducing digital sample tracking across the total testing process further enhanced efficiency and reduced the risk of errors or sample misplacements. Collectively, these advancements in process simplification resulted in more streamlined and error-resistant laboratory operations.

Conclusion

With clear planning and an agreed scope of work in place, Agilus Diagnostics' step-by-step approach to AV adoption prioritized high-workload assays and made the implementation effective and efficient for laboratory staff.

In conclusion, by implementing navify Lab Operations, the laboratory succeeded in improving the turnaround time for their lab results while increasing productivity and eliminating the nonvalue-added steps in the post-analytical sample workflow.

References and notes
  1. Sanghavi D, Pimpalgaonkar K, Bhatia S, Anand K. Implementing auto-verification algorithms in a core clinical chemistry section of a private reference lab in India. AACC Annual Scientific Meeting & Clinical Lab Expo; 2022; Chicago, IL, USA.
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