Improving efficiency with integrated lab solutions
Success story
Clinique Saint-Luc Bouge
Based in Namur, Belgium
Processes over 5 million tests annually
ISO 15189:2022 certified molecular lab
Under pressure: why labs should focus on integrated solutions
Diagnostic labs today face relentless pressure to deliver faster and more accurate results, often with fewer staff and tighter resources. At the same time, managing interconnected and secure systems is crucial to ensure seamless workflows and data protection in an increasingly digital environment. With growing demands and rising test volumes, improving operational efficiency is essential. Service levels and turnaround times are now key performance indicators, directly influencing how quickly healthcare providers can make informed decisions. To meet these challenges, labs must ask: How can we stay connected and secure? How can we do more with less? How can we improve our service while standing out in a highly demanding healthcare setting?
Meeting rising lab demands with fewer resources
Clinique Saint-Luc Bouge (SLBO, Belgium) was under pressure to deliver fast and accurate diagnostic results with fewer staff and increasing test volumes. At the same time, the lab had to ensure secure, integrated systems to manage complex workflows and protect data. Improving efficiency and turnaround time was critical to maintaining service quality and supporting decisions in patient care.
Digital solutions support lab operations and data integration¹
To address its operational challenges, Clinique Saint-Luc Bouge implemented navify® Lab Operations, navify Analytics for Core Lab and navify Monitoring. These solutions streamlined workflows, enabled secure integration of lab data and supported faster, more accurate operational decision-making. Real-time and retrospective insights helped optimize auto-validation, reduce turnaround times and free up staff for critical tasks. Together, these tools empowered the lab to meet growing diagnostic demands while maintaining high service levels and data security.*
Integrated lab insights
Our new Performance software plan combines navify Monitoring and navify Analytics – a duo designed to support labs quickly spot issues, track trends and focus on high-value tasks that improve service quality and efficiency. This software plan requires navify Lab Operations.
Streamlining lab operations with real-time visibility
With navify Lab Operations, SLBO centralized the entire sample flow – from ordering to validation – on a single platform. This reduced operational bottlenecks and enabled faster sample routing based on real-time data such as workload, instrument status and priority. The automation of validation rules also helped reduce manual review time, boosting overall lab productivity and consistent quality.
Improving decisions with lab performance insights
navify Analytics for Core Lab replaced manual data extraction with automated performance tracking. This enabled SLBO to gain real-time visibility into key metrics like turnaround times, test volumes and process outliers. Staff could identify and act on insights quicker, enhancing overall lab efficiency and supporting compliance with ISO 15189:2022 for software validation.
Boosting responsiveness with continuous lab monitoring
With navify Monitoring, SLBO’s lab team tracked operational KPIs and workflow disruptions in real time. Early detection of issues like instrument downtime or LIS interruptions helped prevent delays. By combining real-time alerts with retrospective analysis, the lab maintained consistent turnaround times, even when problems occurred, reinforcing operational stability.
Results
Significant efficiency gains and turnaround time reductions
61%auto-validation rate
Increased from 0% to 61% for high-sensitivity cardiac Troponin T (hs-cTnT).
48%turnaround time reduction
Overall turnaround times reduced by 48% for selected lab tests.
>50%TAT outlier reduction
Over 50% reduction in hs-cTnT turnaround time outliers.
The use of such software is primordial for the correct and efficient measurement of all the processes in a laboratory. In the era of big data, it has become nearly impossible to keep updated with manual extraction.
Frequently asked questions
Explore answers how navify digital solutions helped Clinique Saint-Luc Bouge improve lab efficiency, reduce turnaround times and enhance operational performance in a demanding healthcare setting.
- F. Hoffmann-La Roche Ltd. Improving lab efficiency at Clinique Saint-Luc Bouge with navify® digital solutions for core lab [Case study; cited 2025 Jul 18]. MC--17541.
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- * Individual lab results may vary, and testimonials are not claimed to represent typical results. All testimonials are real participants, and may not reflect the typical purchaser’s experience, and are not intended to represent or guarantee that anyone will achieve the same or similar results.