All in 1 place
You will have all the QNs and SBNs that apply to you in one place.
Electronic aknowledgement
Once you read the notification, and depending on the case, you can provide electronic feedback, saving time.
In one place the customer will be able to have control of all the QNs / SBNs that apply to him, know their status (read, pending, answered), and provide electronic feedback through 3 clicks.
Product & Safety Care is a Roche digital service that allows customers to access quality and safety notifications in one place. The portal offers a panel where all quality and safety notifications are listed for. The client will only see those that are related to your products/services. Within the tool, the client will be able to see the status of their notifications (new, read, pending to be read) and by accessing each one of them, they will be able to review the content and if required, they will be able to provide feedback electronically.
Product & Safety Care reduces more than 30 % of the time dedication for each notification.1
Product & Safety Care
Product & Safety Care is an e-service that allows our customers to access and seamlessly receive all quality and safety notifications from a single digital location and respond through it, which enables them to be more efficient.
- Calculated from internal survey data involving 9 pilot customers across 3 markets Argentina, Mexico, Brasil in 2022.
- Not every digital product is available in all markets. The use of any third-party app is subject to a separate license agreement with the respective third-party app developer. Roche gives no warranties (express or implied) with regard to any third-party app. Third-party apps might not be available in your country. This website and its content may be accessible worldwide, Roche assumes no liability with regard to the access to the information, which may not be compatible with legislations or regulations in force in your country.
- MC-09609, MC--12716