Overview

Gain insights into the status of your order without the need to contact Customer Service

This intuitive self-service tool lets you access up-to-the-minute information on the status of your orders, 24 hours a day wherever you are. With full transparency over order and delivery details, from the time it has been processed to the point of delivery by the courier service, Track & Trace lets you easily monitor the progress of your orders, without the need to call a customer service team. Experience total control and complete confidence with Track & Trace.

Two laboratory professionals wearing white lab coats are engaged in a discussion in a clinical setting.

Track and Trace

Getting updates of the delivery status is essential for your operational processes.

Features

Track and Trace gives you following benefits:

  • View the status of your orders along with courier tracking information

  • Ability to download delivery notes and invoices

  • View all past orders regardless of ordering channel

  • Follow your order every step of the way with status updates from 'order processing' to 'delivery'

  • Access the system anytime, anywhere, at your convenience

Disclaimer
  • Not every digital product is available in all markets. The use of any third-party app is subject to a separate license agreement with the respective third-party app developer. Roche gives no warranties (express or implied) with regard to any third-party app. Third-party apps might not be available in your country. This website and its content may be accessible worldwide, Roche assumes no liability with regard to the access to the information, which may not be compatible with legislations or regulations in force in your country.
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