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No more jumping from one platform to another. Your single access to digital solutions.
Overview
Explore Roche Diagnostics customer service and support portal
Managing healthcare organizations is complicated. Accessing the tools you need to do it shouldn’t be. More than 160,000 healthcare professionals trust navify Portal and its digital products and services to simplify and automate the management of their facilities. Let the all-in-one customer service and support portal from Roche help you thrive and open up a universe of products and services.
Increase productivity
Prevention, early detection and faster resolution of issues in the lab.
Simplify your daily operations
Streamline training, maintenance and troubleshooting with powerful tools tailored to your needs.
Get real-time updates
Stay informed with real-time tracking for orders, updates and quality notifications in just a few clicks.
navify® Portal
Streamline your daily operations with the all-in-one customer portal with single entry to digital solutions and services for labs, pharmacies, medical offices and hospitals.
The digital gateway to streamlined management of your healthcare institution
navify Portal is a secure, centralized access point to Roche and 3rd-party digital solutions. It connects healthcare professionals to essential tools, resources and services, streamlining support and simplifying access to Roche’s digital products. Learn how University Hospital Limerick embraced digitalization.
Enhance efficiency in daily tasks from training and troubleshooting to maintenance and inventory management
navify Portal provides a comprehensive collection of modules to support training, planning, installation, maintenance and ongoing improvement. Simplify tasks in education, configuration, repair and more.
Access Roche Diagnostics University
Training resources and learning experiences designed to equip your staff with essential skills and expertise.
eLabDoc – your technical documents hub
Access over a million up-to-date product resources in Roche Diagnostics' comprehensive technical documentation hub.
Resolve technical issues quickly
Comprehensive online support for managing issues end-to-end with a digital logbook.
Guided user assistance
Receive step-by-step support for efficient troubleshooting to minimize downtime and keep your operations running.
Product and safety care
Get timely quality and safety alerts with an intuitive system that delivers essential feedback in just three clicks.
Real-time tracking for your orders
Monitor and stay informed about your order status throughout the entire Roche procurement process with Track and Trace.
Streamline your reordering process
Simplify product reordering to save time and focus on more critical tasks with Roche's seamless online ordering tool.
Simple creation of custom applications
Use CDC File Creator, a web-based tool for e-barcode and UCAP management, supporting your cross-disciplinary workflows.
Take control with intuitive access management
Simplify administration with powerful tools that put you in charge. Easily manage user access and permissions, ensuring seamless control over who uses your digital products and modules. With intuitive features, streamline your workflow and implement changes instantly, enabling efficient and precise access management for your organization.
Get more done in less time with time-saving processes
Implement immediate updates to staff access and streamline lab user management with self-service capabilities.
Frequently asked questions about navify Portal
If you don’t find answers to your questions here, we’re happy to provide more information and discuss your needs in detail.
What is navify Portal?
navify Portal is a centralized customer service portal from Roche Diagnostics that streamlines essential tasks for users. It offers access to a comprehensive suite of tools for training, troubleshooting, inventory management and real-time support as well as access to other digital products all in one place.
What types of support can navify Portal provide?
Within navify Portal, users can receive a range of support, including guided assistance for resolving technical issues and access to Roche Diagnostics University for training and educational resources, all designed to help optimize operations.
Can navify Portal help manage inventory and ordering?
Yes, navify Portal simplifies inventory management with a seamless reordering experience and real-time tracking through the Track and Trace. This minimizes manual errors and provides greater control over supply levels and order status.
How does navify Portal improve task efficiency?
navify Portal streamlines various daily tasks by centralizing critical functions in one portal. You can manage user permissions, access up-to-date technical documents, receive timely notifications and utilize the digital logbook for end-to-end issue tracking, all in one place.
How do I get access to navify Portal?
To access navify Portal, please follow the link below to create an account or send a request via email to [email protected].
Roche
At Roche Diagnostics, we understand the need to go beyond our products and see the bigger picture, creating a world where product and services come together. Roche Service Solutions refers to our service offering and encompasses our full service portfolio. Our total solution package means we can provide you with the personalised mix of products and services you need. Our digital services enable you to quickly connect with us and help make your life more manageable.
Visit website- Not every digital product is available in all markets. The use of any third-party app is subject to a separate license agreement with the respective third-party app developer. Roche gives no warranties (express or implied) with regard to any third-party app. Third-party apps might not be available in your country. This website and its content may be accessible worldwide, Roche assumes no liability with regard to the access to the information, which may not be compatible with legislations or regulations in force in your country.
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