Trusted data use with Roche
Data use
Trusted data use at Roche means ethical, compliant data handling. We involve customers, follow regulations and ensure data serves clear, agreed purposes to benefit patients and advance healthcare.
Data use purposes
Roche believes in transparent communication regarding how data is used and processed by our solutions. Contracts with our customers define what data and how data is processed and used by Roche. Examples of how Roche may use the data include:
Product excellence
Developing and improving, running, maintaining and securing our best-in-class healthcare solutions.
Quality
Maintaining and evolving the quality of our solutions.
Service and support
Responding to customer requests, inquires or complaints.
Safety
Fulfilling legal and regulatory requirements related to pharmacovigilance obligations.
Communications
Tailoring our communication to the needs of our customers and patients, following laws, regulations and established customer contracts.
Efficiency
Processing and completing necessary transactions with efficiency.
Research and development
Contributing to research and development projects inside and outside of Roche.
Executing our agreements
Smooth execution of our contractual agreements including invoicing and reporting.
Ethical data use for innovation
While data is vital for driving healthcare innovation, Roche ensures data handling is conducted responsibly. By adhering to strict data protection principles, we build and maintain the trust of patients, partners and stakeholders in our commitment to privacy.
Data use agreements
At Roche, the responsible and compliant handling of data — both personal and non-personal — is a continuous, foundational commitment.
When leveraging data generated by our solutions, we are focused on adhering to relevant regulatory requirements and the specific data-use agreements we establish with our customers (including Data Processing Agreements and Data-Sharing Terms).
EU Data Act
The European Union Data Act (Regulation 2023/2854) standardizes data access and usage across the EU, giving users of connected products and related services control over the data generated by their use of the product.
- Not every digital product is available in all markets. The use of any third-party app is subject to a separate license agreement with the respective third-party app developer. Roche gives no warranties (express or implied) with regard to any third-party app. Third-party apps might not be available in your country. This website and its content may be accessible worldwide, Roche assumes no liability with regard to the access to the information, which may not be compatible with legislations or regulations in force in your country.
- MC-19862